Frequently Asked Questions
tibaji FAQ — Answers to All Your Questions Here
From opening an account to bKash deposits, claiming bonuses, cricket betting, and responsible gaming — detailed answers to all the important questions about tibaji are available on this page.
tibaji is a trusted online casino and sports betting platform in Bangladesh. New members and experienced players alike often have many questions. On this FAQ page we have provided detailed answers to more than 20 questions covering account registration, deposits and withdrawals, game rules, bonus terms, and responsible gaming. If you do not find the answer to your question here, our 24/7 live chat support is always by your side.
Account and Registration
Opening an account at tibaji is completely quick and easy. Fill in the registration form with the correct details and your account will be active within just a few minutes. All you need is a valid mobile number and an active email address to complete registration. Right after registering, you can log in to tibaji and start playing.
No, only one tibaji account is allowed per person. If multiple accounts belonging to the same person are detected, they may be closed and any stored balance may be forfeited. This rule is strictly followed to ensure fair play and prevent bonus abuse.
On the tibaji login page, click the "Forgot password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you have trouble, contact our 24/7 live chat support — we will help you quickly.
tibaji is only for people aged 21 or older. You will need to confirm your age during registration. Proof of age may be requested during account verification. Accounts for those under 21 will not be approved and will be closed if detected.
Yes, after logging in to your tibaji account you can update certain details from profile settings, such as your contact email or mobile number. However, for identity-related information like your name or date of birth, contact the support team via live chat.
Deposits and Withdrawals
Depositing from bKash to tibaji is generally instant — in most cases the balance is added within a few seconds to a maximum of a few minutes. There may be a slight delay during busy periods, but it usually takes no longer than 5 minutes. If there is a problem, contact live chat with your transaction ID.
The minimum deposit amount at tibaji is ৳300 — this applies to all methods including bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500. Keep these limits in mind for small transactions. Contact support for information about maximum limits.
Yes, withdrawals via Nagad and Rocket are both available at tibaji. Withdrawals are generally completed within 30 minutes to 3 hours. When withdrawing, make sure to use the mobile number registered to your account.
tibaji itself does not deduct any additional processing charges for deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, or Rocket) may apply their own transaction fees — check the terms of each service for details.
Withdrawal requests at tibaji are generally completed within 30 minutes to 3 hours. If more than 3 hours have passed after submitting a request, contact live chat or email [email protected] with your transaction ID.
Currently tibaji supports three mobile banking methods for deposits and withdrawals: bKash, Nagad, and Rocket. For the latest information about bank transfer options, contact our live chat support.
Games and Rules
To bet on BPL matches at tibaji, log in to your account and go to the cricket section. Select a match, choose your preferred event and odds, enter the bet amount, and confirm. You can bet both before the match starts and during it with live betting. Winnings based on the result will be added to your balance.
RTP (Return to Player) is a long-term statistical measure of a game — it represents the percentage of total bets that is returned to players over an extended period. A higher RTP means a greater potential return over the long run. However, it does not guarantee the outcome of any individual session. Each spin is independent and controlled by a random number generator (RNG).
Yes, tibaji is fully mobile-friendly. The site runs smoothly in the browser of any Android or iOS smartphone or tablet. Most slots, live casino, and sports betting games can be played directly on mobile. A stable internet connection will give you an even better experience.
In live casino, real dealers run the game in front of a camera and players participate in real time — such as live roulette, live baccarat, or live Teen Patti. Regular slots are software-based and controlled by RNG. Both types of games are available at tibaji.
Yes, live betting on T20 and other cricket matches is available at tibaji. Odds update in real time during the match, so you can place bets after each over or wicket based on the latest situation. Go to the cricket section to see ongoing matches.
Bonuses and Promotions
The tibaji welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving you a total of ৳2,000 to start playing with. Or if you deposit ৳12,000 a maximum bonus of ৳5,000 will be added, making a total of ৳17,000. To claim this bonus, keep the bonus option active when making your first deposit after registration.
A wagering requirement is the multiplier applied to the bonus amount that must be wagered before the bonus can be withdrawn. For the tibaji welcome bonus this requirement is 25x. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing the bonus balance. Playing slots and casino games is the easiest way to meet this requirement.
The rules for using bonus balance may vary by offer. Generally the welcome bonus applies to slots and casino games. To find out the specific conditions for using a bonus on cricket betting, check the terms and conditions section at tibaji or ask via live chat.
The tibaji VIP program has three tiers: Bronze — weekly cashback up to 0.3%, Silver — weekly cashback up to 0.7%, and Gold — weekly cashback up to 1.0%. By playing regularly you can advance to higher tiers and enjoy greater benefits.
tibaji VIP cashback is calculated on a weekly basis and credited to eligible players' accounts. Visit our promotions page or contact support for details about the cashback schedule and conditions.
Safety and Responsible Gaming
Yes, tibaji uses advanced SSL encryption to protect your information. Personal and financial data is not shared with third parties. Your data is stored and used in accordance with our privacy policy. Read our privacy policy page for more details.
Gaming addiction should be taken seriously. If you feel you are losing control over your gambling, contact us on live chat immediately and request self-exclusion. tibaji supports responsible gaming. Our responsible gaming page has detailed information on how to get help.
Yes, tibaji offers self-exclusion. If you want to step away from gaming for a period of time, email live chat or [email protected] to request a temporary or permanent account closure. This request will be acted on promptly.
tibaji follows the highest fair play standards as a safe and reliable platform. Every outcome in slots and casino games is determined using a certified RNG (random number generator). Live casino games are operated by accredited software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.).
Yes, tibaji's Bengali live chat support is available seven days a week, 24 hours a day. No matter what day or time of year you run into an issue, our support team is ready to help. You can also reach us by email: [email protected]
Keep a few key principles in mind for responsible gaming: only play with money you can afford to lose; set limits on your time and spending; do not place more bets to try to recover money you have lost; treat gaming as entertainment, not a source of income. Visit our responsible gaming page for more information.
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